Position: AWS and Application Virtualization Engineers

Location: Mountain View, CA (Hybrid)

Role Description:

This role is a key technical support position responsible for providing timely and effective assistance to internal users, including a large influx of seasonal employees during the tax season, on a variety of issues related to endpoint devices, cloud infrastructure, and software applications. The successful candidate will possess strong technical skills, excellent communication, and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction, especially during peak periods.

Deliverables:

- AWS Workspaces Installation and Setup

- Configuration of AWS Workspaces

- Upgrades and Maintenance AWS Workspace

- Assists with the installation, configuration, upgrades, maintenance, and operation of physical and virtual endpoints (AWS Workspaces).

- Create and maintain devices configuration, procedural and technical documentation.

- Troubleshoots and resolves incidents.

- Develops and maintains physical and virtual standards and operational documentation. Standard SOPS, Runbook etc.

- Respond to communications from customers regarding problems or concerns in a timely and professional manner.

- Maintain and develop strong relationships with customers with direct interaction with focus on improving customer’s perception of on time delivery, quality, responsiveness, problem solving, and service.

- Other duties assigned as needed