ServiceNow Solution Architect

Remote

Indent: PSL212523_1-7-1

• 12+ years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)
• Proven track record in independently managing end-to-end ServiceNow implementations for application suites ITSM, CSM & SPM
• Proven track record as a platform owner / lead for mid/large ServiceNow deployments for global organizations
• Minimum 5 years of experience with hands on experience in solution design, pricing, effort estimation, solution defense and drafting Statement of work.
• Strong understanding of ServiceNow versions, features and licensing models.
• Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
• Experienced working in an onsite – offshore model; managing offshore teams remotely.
• Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.
• Must have developer background and should be able to write scripts
• Strong domain expertise in two or more of the following areas:
  • IT Service Management
  • Customer Service Management
  • SPM
• Strong working knowledge on all the below ServiceNow application suites:
  • ITSM
  • CSM
  • SPM
• Must be ServiceNow certified
  • One or more Certified Implementation Specialist (CIS) certifications
  • CMA / CTA will be preferred