ServiceNow Solution Architect

Remote
Contracted
Senior Executive

ServiceNow Solution Architect

Remote

Indent: PSL212523_1-7-1

 

  • 12+ years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)
  • Proven track record in independently managing end-to-end ServiceNow implementations for application suites ITSM, CSM & SPM
  • Proven track record as a platform owner / lead for mid/large ServiceNow deployments for global organizations
  • Minimum 5 years of experience with hands on experience in solution design, pricing, effort estimation, solution defense and drafting Statement of work.
  • Strong understanding of ServiceNow versions, features and licensing models.
  • Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
  • Experienced working in an onsite – offshore model; managing offshore teams remotely.
  • Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.
  • Must have developer background and should be able to write scripts
  • Strong domain expertise in two or more of the following areas:
    • IT Service Management
    • Customer Service Management
    • SPM
  • Strong working knowledge on all the below ServiceNow application suites:
    • ITSM
    • CSM
    • SPM
  • Must be ServiceNow certified
    • One or more Certified Implementation Specialist (CIS) certifications
    • CMA / CTA will be preferred

 

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