Job description:-

Experienced in Desktop Laptop, troubleshooting  
Experienced in installation, configuration and OS troubleshooting  
Experienced in Asset Management Should have experience in application support  
Knowledge on iPhone configuration  
Should have exposure to basic network troubleshooting  
Exposure and understanding of ticketing tool  
Understanding of ticketing process incident/service requests  
Understanding of SLA and meeting targets  
Understanding of Service desk process of logging tickets and allocation  
Understanding of Asset/inventory record process, System & Peripherals movements etc  
Understanding to coordinate with vendors/principles  
Understanding of client management, user response (email/verbal)  

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on  Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops

Move equipment between Hub/tech Hub, Goods in and Loading Bay

Disposing equipment

Liaising  with site facilities for maintenance of the Hub/tech Hub area

Monthly/weekly Inventory audit

Placing Hardware/accessories orders and managing Threshold stock

Handling Customer service support

Deskside  Support calls

Receiving equipment from clients and updating stockroom.

Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective

Soft Skills 
Excellent communication and conversation skills   
Should have a great customer handling skills.  
Able to handle unforeseen situations  
Can drive HCL’s value and its methodology 

Other Skills / Experience 

Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site. 

Please Share Resumes to 

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